Shipping

📌Pen&Friend welcomes international pen enthusiasts to order safely and securely from our website. No matter where you are from, we will provide the same service and high-quality products.

📌So far, Pen&Friend Writing instruments have been sold to America, Canada, England, France, Germany, Italy, Romania, Australia, New Zealand, Israel, Japan, Korea, etc.If you find that you cannot place an order in your area, please contact us. [email protected]

📌International orders are usually delivered within 7 to 15 business days but times can not be guaranteed due to varying customs hold-ups & port delays at various destinations. According to our experience, the package sent to the UK takes the shortest time, and the package sent to the US usually takes 2-3 weeks to arrive.You can also write us an email to inquire about the specific delivery time in your area.If you would like to request for us to ship using a specific service, please contact us before or immediately after placing your order to discuss shipping options.

📌International Returns : In the event that you need to return your pen, please contact our customer service department for assistance. But so far, we have not received a similar request. Therefore we are very confident in the quality of our pens. If it doesn't work within 2 month after delivered, we can replace it for free.